Frequently Asked Questions (FAQ)

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General

Where all do you ship the items to ?

Please visit our Shipping Policy to know the locations

Death On Arrival (DOA)

According to our experience, the Death On Arrival (DOA) rate is below 5% on average.

If there is any fish or plants Death On Arrival (D.O.A), the customer must report to Bunnycart within 3 hrs of arrival and if your purchase does arrive dead, whether the loss is caused by carrier’s mishandling or by something we have done, we will refund it ( excluding shipping charges) and the below procedure is followed:

IMMEDIATE ACTION TO BE TAKEN UPON YOUR ORDERS ARRIVAL

Photos of the livestock/Aquarium Plants should be reported by raising a ticket

Please also refer to Refund Policy for more information

What is the minimum order amount for Aquarium fish ?

Currently there is no minimum order for aquarium fish order. But shipping charges will be applied based on location

How do you ship the parcel ?

We use different courier services based on location and weight of the contents of the order.

Do you have home delivery ?

For Aquarium Plants, Accessories & Fish food we have Home Delivery facility across India.

For Aquarium Fish orders, 90% of the locations are covered with home delivery for rest of the locations you will have to collect from the nearest courier pickup point in your city.

Can I get consultation in setting up my tank on which fishes can I put together etc. ?

We offer free telephonic consultation. You can call our customer care number for free consultation.

Will I get refund if fish dies during transportation ?

Normally the chance of death on arrival are 5% only. Before sending, the fishes are kept isolated, treated to stay longer periods in transportation. You can claim for 100 percent of the cost of dead fish if death happens on arrival. Refer Refund Policy for more details

Can I get any references/customers reviews before placing order ?

Please visit our Customer Reviews section to check what our customers are saying about us.

When will I get the item after placing the order ?

Orders consisting of Plants and accessories order will be shipped in the next 2 working days after placing order.

Orders consisting of fishes will be dispatched after 3-4 working days after placing order.

For exact reaching dates please check with our customer care. All orders placed after Thusday till Sunday, will be shipped on priority on First-come, First-served (FCFS), starting from next Monday onwards.

What if I need to cancel my order after making the payment ?

You can cancel the order anytime before we dispatch your order. 

After dispatch, we don't take cancellation request since the order consist of live aquarium plants and fishes

When will my refund request be processed ?

Your refund request will be processed within the next 3-4 working days of your request.

Can I purchase coming directly to your fish farm ?

We are don't have any onsite sales. All items are shipped to your respective locations.

Can get any fish which is not mentioned in your website.?

Currently, we have stock of the fishes we are breeding and they are mentioned in the website. Do check periodically to find new/updated stocks.