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Refund & Cancellation Policy

We normally have only 5% chance of death during shipping.

All claims/death/missing on arrival are to be reported by raise the ticket with photos on the same day of receipt of the shipment.

Report immediately through by raise the ticket with the below details.

  • Order No:
  • No of fish/aquatic plants/item defective/missing items.
  • Photo of dead fish before opening the package/damaged Aquatic Plants/incase of missing items, photos of the whole items received
  • Short explanation.

Bunnycart would bear 100% of the cost of the fishes died/damaged Aquatic Plants/missing items.

Shipping charges if collected won't be considered for refund.

No claim request will be entertained after 24 hrs of receipt of items.

Cancellation request for the dispatched orders will not be entertained, if the order consists of plants and fishes.

Customer Reviews

Testimonials

I recently discovered this website. Initially i was surprised to see such a service in India. I was skeptical to order but gave it a try. But to my surprise this is one of the most genuine website i have ever encountered when it comes to buying pets online. As advertised the fishes are delivered promptly. The best thing is they call you beforehand to inform you that you would be at your residence to receive your little precious pets. I have already ordered 3 times from them because of the quality. Fishes delivered are very healthy and active. When it comes to aquatic plants here you can get value for money. Plants are very cheap and good quality. What more can you ask for when you have Bunnycart :) . Thank you guys for amazing work. Please add more species at more affordable price. Thank you again :)

Satish Rajagopal

This is my first order from bunnycart, & I must say that they have done an awesome job in packaging and delivering the plants at doorstep as promised.. The packaging was neat and all the plants were fresh and green... Will order agn for sure. Thank you.

Sneha

I used to order plants (mainly Amazon Swords) frequently from bunnycart. The packaging was great. But I have concern about the condition /health of the plants, the plants seems to be not upto the mark with holes or damaged leaves. Please try to send the plants which are in good condition

Manoj

Will definitely purchase again.. Check for the nearest local delivery before placing the order. Amit Dawan, Bangalore

Amit

I have ordered around 48 Fishes + Water filter. My order #753. Excellent support starting from order to delivery. Very good packaging & took necessary measures to keep the fish alive. Also, the details mentioned the mail for post delivery is excellent. Krishna G N, Bangalore krishna.gn@rediff.com

Krishna G N

The overall packaging was very good, keeping the plants moist till they reached home. They've come up well too, except one which is probably due to my overactive fishes. Happy with bunnycart, planning more orders soon...

Sujesh Nair

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