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Refund & Cancellation Policy

We normally have only 5% chance of death during shipping.

All claims/death/missing on arrival are to be reported by raise the ticket with photos on the same day of receipt of the shipment.

Report immediately through by raise the ticket with the below details.

  • Order No:
  • No of fish/aquatic plants/item defective/missing items.
  • Photo of dead fish before opening the package/damaged Aquatic Plants/incase of missing items, photos of the whole items received
  • Short explanation.

Bunnycart would bear 100% of the cost of the fishes died/damaged Aquatic Plants/missing items.

Shipping charges if collected won't be considered for refund.

No claim request will be entertained after 24 hrs of receipt of items.

Cancellation request for the dispatched orders will not be entertained, if the order consists of plants and fishes.

Customer Reviews

Testimonials

Need improvement of your website. The cart what I saved today shown vacant after some days. Another thing is that it needs more fish variety to be added. Rest are well maintained.

Debopriyo Banerjee

Thank u soo much bunnycart. plants are perfect and properly packed. I loved it. beyond expectations. thank u bunnycart

Ashwin Kumar

I am from Pune and this was my first time ordering pets from online. It's a positive feedback for bunnycart and team who helped me.track my order. I had ordered number for shrimps and golden Tera fish. They were delivered to.me.in good condition and I followed the process of putting them in the tank . All my pets are having fun and I would be looking forward to order more pets from bunnycart in future. Thank you

S.Sanjay

Excellent packing, recieved it in time and plants are in good condition.

Ashim kumar chanda

Thanks a lot, all fish and plant good in condition. All are healthy. Packing condition also good. Your customer service also good Bunnycart have great future.

Chetan patil

Good

Prince

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