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Refund & Cancellation Policy

We normally have only 5% chance of death during shipping.

All claims/death/missing on arrival are to be reported by raise the ticket with photos on the same day of receipt of the shipment.

Report immediately through by raise the ticket with the below details.

  • Order No:
  • No of fish/aquatic plants/item defective/missing items.
  • Photo of dead fish before opening the package/damaged Aquatic Plants/incase of missing items, photos of the whole items received
  • Short explanation.

Bunnycart would bear 100% of the cost of the fishes died/damaged Aquatic Plants/missing items.

Shipping charges if collected won't be considered for refund.

No claim request will be entertained after 24 hrs of receipt of items.

Cancellation request for the dispatched orders will not be entertained, if the order consists of plants and fishes.

Customer Reviews

Testimonials

all plants were in good condition, except water lettuce, not even one was healthy, i doubt if they will even survive, disappointed with this one.

KVSK

Will definitely purchase again.. Check for the nearest local delivery before placing the order. Amit Dawan, Bangalore

Amit

i ordered 20 fishes in total .. but i am short of one tetra .. my order no was 12521 .. i think there is a mistake in the delivery... everything else was fabulous.. the fishes are active and colorful.. yet few are a little tiny (not really a problem though)...

Soumil Biswas

This is my first time to purchase for aquarium plants from online store, and i am shocked from plant's quality received from Bunnycart. I received total 50 stems of plants and it's like very fresh and in very good condition. Not a single plant got damaged or died. Bunnycart is providing very good quality plants at very low price. If you want to grow plants in your aquarium so i recommend to buy plans from Bunnycart. My personal choice is to order combo of plants because they provide various types of easy to maintain and easy to grow plants. I received 5 different types of plants each plant have 10 stems. So i received total 50 stems of plants. This is best place for aquarium plants.

Nishit Patel

Think it’s my second order from bunnycart The delivery was quick ,packing was good and the plants arrived in good shape with tracking provided. Only thing was the vals were cut and some of them broken due to the tight packing .Concerned abt the floating plants as some of the leaves are black …but compared to other online store ….satisfied…Thanks guys

Srinath

I got my first order from bunnycart yesterday. I think it will take minimum one week, but received in 4 days. Some leaves of "Bacopa monnieri" was yellowish and it was too small to plant also. But overall it was good. Next i want to try some guppies and Aquarium Soil. But Aquarium Soil was out of stock from last 2 weeks, I think they will restock soon.

Mithun Kottayi

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