Bunnycart is committed to sending every shipment with a 100% Live Arrival Guarantee. It means we ensure that the shipment will reach in live and healthy state. In a rare case of getting dead livestock on arrival, or if the shipment has some unruly issues, we will compensate for the trouble caused by offering a refund. However, our Live Arrival Guarantee does not go beyond the day of arrival.
At Bunnycart, we understand that livestock (plants and fish) undergo huge shipping stress. To reduce it, we perform a practical quarantine that ensures they reach customers in a healthy condition. We ship multiple packages every day and boast a high success rate. To err is human; therefore, we have come up with our Live Arrival Guarantee to resolve shipping-related issues.
Once our shipment has been introduced into your aquarium, it will no longer be covered by our guarantee. We can only guarantee our livestock, not your aquarium conditions.
Live Arrival Guarantee gets void if you miss the first delivery attempt. We provide tracking details, and it is the customer's responsibility to not miss or delay delivery even by a day, especially in the case of livestock.
You must provide the correct shipping information, failing which the shipment may reach a different place, and the livestock may die due to excessive shipping stress. In this case, the Live Arrival Guarantee is cancelled.
Submitting your claim
Send us at least 2 clear photos of dead livestock in their original, unopened, and sealed transparent packing.
Provide photos and the details regarding your order within 24 hours
If we missed sending any of the items you have ordered, let us know along with a clear picture of the unopened package, including the packing slip.
Any extras, if sent along with shipment, are not covered under guarantee.
Offers on Claims
Our customer service team will access your email claim and get back to you as soon as possible.
A refund will be made back on the method of payment used while placing the order.
Return Policy
We do not accept returns for livestock, plant, or perishable items.
What we cannot guarantee
We ensure that livestock will be live at arrival but cannot guarantee that you continue having success with them.
We do not guarantee livestock beyond the day of arrival.
Customers are expected to research the compatibility of tank mates. It is not our responsibility. Although our plants are clean and pesticide-free, we cannot guarantee them to be 100% pest-free due to their nature. We recommend that customers rinse the plants and quarantine them before introducing them to their aquarium. However, tissue culture plants will be 100% free from algae and pests.
We are not responsible for your tank's condition; therefore, we advise quarantining the livestock (plants, fish, shrimp, etc.) before using.
Recently i made a purchase from bunnycart. That includes several live aquatic plants for starters. The products came on time and in good condition. I am going to try with the live fishes soon. thanks for the service.
Aditya P
3 plants received in very good condition bt 2 of them died
Zakiya
Very good quality plant products delivered with great packaging. Everything was delivered in great condition. Looking forward to more orders in the future.
Nidhish Kumar V N
They offer very prompt service. I recieved my order with a slight delay because of local holiday and one of the plants was half dead. I sent them pictures and they have been understanding in the sense that i wasn't sure the plant would survive. they thought it would .
Still they refunded the amount into my bank account.
( it died off in a week's time after planting).
Bunnycart offers lowest prices. Lowest shipping rates. and safe secure delivery. I would like to place many more orders in future.
thanks!!
surabhi singh
Thanks a lot, all fish and plant good in condition. All are healthy.
Packing condition also good. Your customer service also good
Bunnycart have great future.
Chetan patil
Fishes which i ordered have been received
and the packing was very good ans fishes where aslo healty,
