Live Arrival Guarantee

Bunnycart's Live Arrival Guarantee

Bunnycart is committed to sending every shipment with a 100% Live Arrival Guarantee. It means we ensure that the shipment will reach in live and healthy state. In a rare case of getting dead livestock on arrival, or if the shipment has some unruly issues, we will compensate for the trouble caused by offering a refund. However, our Live Arrival Guarantee does not go beyond the day of arrival.

At Bunnycart, we understand that livestock (plants and fish) undergo huge shipping stress. To reduce it, we perform a practical quarantine that ensures they reach customers in a healthy condition. We ship multiple packages every day and boast a high success rate. To err is human; therefore, we have come up with our Live Arrival Guarantee to resolve shipping-related issues.

Conditions to Qualify for Live Arrival Guarantee

Bring your claim to our attention within 24 hours of delivery. Beyond that will not be entertained.
Once our shipment has been introduced into your aquarium, it will no longer be covered by our guarantee. We can only guarantee our livestock, not your aquarium conditions.
Live Arrival Guarantee gets void if you miss the first delivery attempt. We provide tracking details, and it is the customer's responsibility to not miss or delay delivery even by a day, especially in the case of livestock.
You must provide the correct shipping information, failing which the shipment may reach a different place, and the livestock may die due to excessive shipping stress. In this case, the Live Arrival Guarantee is cancelled.

Submitting your claim

Send us at least 2 clear photos of dead livestock in their original, unopened, and sealed transparent packing.
Provide photos and the details regarding your order within 24 hours
If we missed sending any of the items you have ordered, let us know along with a clear picture of the unopened package, including the packing slip.
Any extras, if sent along with shipment, are not covered under guarantee.

Offers on Claims

Our customer service team will access your email claim and get back to you as soon as possible.
A refund will be made back on the method of payment used while placing the order.

Return Policy

We do not accept returns for livestock, plant, or perishable items.

What we cannot guarantee

We ensure that livestock will be live at arrival but cannot guarantee that you continue having success with them.
We do not guarantee livestock beyond the day of arrival.
Customers are expected to research the compatibility of tank mates. It is not our responsibility. Although our plants are clean and pesticide-free, we cannot guarantee them to be 100% pest-free due to their nature. We recommend that customers rinse the plants and quarantine them before introducing them to their aquarium. However, tissue culture plants will be 100% free from algae and pests.
We are not responsible for your tank's condition; therefore, we advise quarantining the livestock (plants, fish, shrimp, etc.) before using.

Best Selling Products

Featured Products

Assorted Aquatic Plant Pots

98%

As low as ₹149.00

Hygrophila difformis

89%

As low as ₹40.00

Anubias nana gold

93%

As low as ₹250.00

Hairgrass

84%

As low as ₹40.00

Top Reviewed Products

Java Moss

94%

As low as ₹100.00

Aquatic Plants Combo Pack

98%

As low as ₹99.00

Hairgrass

84%

As low as ₹40.00

Hygrophila difformis

89%

As low as ₹40.00

Recently Added Products

Testimonials

The best part is the delivery and package. It was fast and the plants arrived in good condition, but that one of the two leaves of the dwarf lily was cut while packing. While I look forward to ordering more in the future, i also have a few suggestions to bunnycart based on my experience with it. 1. Please take care to get the plants that are snail free. The plants brought with it snail eggs and its been less than a week since introducing the plants and I am spending most of my time picking out tiny snails that are having a feast on my plants. 2. The dwarf lily I ordered came poorly packed for a lily. It would have been better to pack it with a little water In a plastic cover at the least for that is one easily hurt plant. Also check the plant quality. I ordered it expecting a tiny tuber at the least and it turned out that the plant was Propagated from the root. I understand these things have more to do with the original sellers that cultivate them. Still i hope bunnycart will look into it. The fish feed was good, and the plants were in good condition. I also bought Aquarium sand and white sugar sand and really satisfied with the purchase.

ELIZABETH

Hi Last week I had ordered for plants were live in active and healthy condition . Great and very good packing . Internal filter was so much cheap then other, Overall a really good experience.

Eahsanuz

Nice Things: I had gone thru the reviews , prior to the placement of the order for plants. As mentioned the grass plant supplied is 1'' size only / do not actually resemble with the picture being displayed. BUT IT IS WORTH WHILE TO MENTION THAT THE QUALITY IS EXCELLENT AND THE 1'' PLANT HAS GROWN TO 1 1/2 FEET NOW. All the plants have survived and had shown remarkable growth . But one of the plant supplied had dried out in the transit and finally dead , so i advise bunnycart to do R and D on this matter to avoid plants dry during the period of transit.

Pratap

Excellent in all the aspects. This was my second order of aquarium plants, order was delivered in very short time and plant quality was superb. And Best all was price, very competitive. Thanks Bunnycart.

Amit

I ordered 50 guppies and a sucker fish through bunnycart. I feel very pleased with the supply and customer support provided by them. I live thousands of mile away from the location where they breed the fishes but still due to nice packaging and support, none of the fishes died during travel and I feel elated in recommend them to those within my circle who are passionate about their fishes and other pets. Good work, bunnycart!! Kudos to you!! Rakesh Behari Mathur, Jaipur, Rajasthan [email protected]

RAKESH BEHARI MATHUR