Frequently Asked Questions (FAQ)
Please visit our Shipping Policy to know the locations
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Hits: 13001The order amount should be of minimum INR 600. It can be a combination of Fishes, Plants, Accessories and Fish Food.
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Hits: 12695For the cart consisting of Aquarium fish - We ship the parcel through train. (That is; Aquarium fish, Aquarium Plants, Accessories and Fish food)
For the cart consisting of Aquarium Plants, Accessories and Fish food(without Aquarium fish) we deliver the parcel to your home by courier service.
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Hits: 12503For Aquarium Plants, Accessories & Fish food we have Home Delivery facility across India.
For Aquarium Fish, Currently we have home delivery only in Bangalore & Delhi. For other locations, we will be able to deliver only to the nearest railway station mentioned in our site.
The current supported locations are mentioned in
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Hits: 12431We offer free telephonic consultation. You can call our customer care number for free consultation.
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Hits: 12380Normally the chance of death on arrival are 5% only. Before sending, the fishes are kept isolated, treated and starved to stay longer periods in transportation. You can claim for 100 percent of the cost of dead fish if death happens on arrival. Refer Refund Policy for more details
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Hits: 12384Please visit our Customer Reviews section to check what our customers are saying about us.
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Hits: 12342Once your payment reaches us on or before of Wednesday of a week. We will initiate the shipping after the next 3 days. Probably your item will be shipped on every Saturdays. Payments reaching us after Wednesday would be considered only for the next week's shipping cycle. For exact reaching dates please check with our customer care.
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Hits: 12358We are working out different ways to add more locations in the near future. To know newly added shipping locations do visit our website regularly and check Shipping Policy
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Hits: 12337You can cancel the order on or before Friday of every week.
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Hits: 12331Your refund request will be processed within the next 3 working days of your request.
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Hits: 12321We are don't have any onsite sales. All items are shipped to your respective locations.
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Hits: 12352Currently, we have stock of the fishes that are mentioned in the website. Do check periodically to find new /updated stocks.
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