We normally have only 5% chance of death during shipping.
All claims/death on arrival are to be reported on phone immediately and email the photos within 3 hours of receipt of the shipment.
Report immediately through call and raise the ticket with the below details.
- Order No:
- No of fish/item – Died/Defective
- Photo of dead fish/ Defective item on top of the invoice which we send
- Short explanation
Bunnycart would bear 100% of the cost of the fish died/damaged Plants.
If the damage is below 50% of the total fishes/plants ordered then we wont be able to resend the same.
No claim request will be entertained after 3 hours of receipt of item.
We would intimate the customer minimum one day prior to delivery and if nobody receives the parcel at the customer end we won’t be able to refund the amount. This is applicable for home delivery and delivery at Railway station.
Cancellation request for the dispatched orders will not be entertained, if the order consists of plants and fishes.